We can easily make changes to your order, or update your shipping address, as long as your order hasn’t been shipped. Please contact our Customer Care team at info@sleeperbuds.com to let us know how you wish to change/cancel your order.

Once order is placed, it usually takes 1 business day to leave our warehouse. Working days are currently defined as Monday to Friday (excluding US holidays).
Please note: Inclement weather conditions may delay shipments. We are not responsible for late deliveries due to weather and natural disasters.

We offer free shipping to all US addresses via USPS Ground Advantage.

For non-US shipping addresses, FedEx shipping option will be offered at checkout.

On all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country's customs office to determine these costs.

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. Please find more information here. Please note that Sleeper Plugs are non-returnable.

If you received an incorrect item, please contact us at info@sleeperbuds.com with a photo of the incorret item and your order number.

If you haven't already, please try looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.

We have also seen packages to deliver 1-2 days after it has been marked as delivered. Kindly allow a few days to see if the package shows up. If package is still missing, please get in touch with us at info@sleeperbuds.com.

Yes. Sleeper Speaker will work with almost all types of pillows that are made with flexible material such as cotton, feather or memory-foam.

The fluffier and less dense material will transmit more volume of sound. Bass response will greatly vary depending on the mattress, bed sheet and pillow type.

No. However, you can set up a power-off timer on the device, and/or manually power off.

Yes. In MicroSD (storage) mode, there is no emitted Bluetooth signal.

It will work fine. More dense material such as memory foam transfers less volume, in which case you can flip the speaker and have speaker side up to increase total volume.

It will play in file name alphabetical order. You can skip or go to previous tracks by long-pressing volume buttons. There is no shuffle and repeat function.

When turning on Sleeper Wireless, please do not let go of the power button even after you hear "Power On." Continue to hold and you will hear, "Battery..." continue to hold until you hear, "Ready to pair." At this point, you should be able to see ADV. Sleeper on your bluetooth setting to choose.

If you haven't already, please try rotating the Sleeper Plugs so that the curve of the plugs match the curve of the ear canals to improve the seal. It may also help to pull the upper outer part of the ear outward as you insert the ear plugs to allow a deep fit.

With tightly rung out damp towel (water only), gently wipe away ear wax or debris.