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Your Sound Sleep Aid


How can we help you?

How can we help?



I need to change/cancel my order.

We can easily make changes to your order, or update your shipping address, as long as your order hasn’t been shipped. Please contact our Customer Care team at to let us know how you wish to change/cancel your order.

Shipping & Returns

Order processing time

Once order is placed, it usually takes 1 business day to leave our warehouse. Working days are currently defined as Monday to Friday (excluding US holidays).
Please note: Inclement weather conditions may delay shipments. We are not responsible for late deliveries due to weather and natural disasters.

US shipping

We offer free shipping to all US addresses via USPS Ground Advantage.

International shipping

For non-US shipping addresses, FedEx shipping option will be offered at checkout.

Do I have to pay import taxes or customs duties (International shipping address only)?

On all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country's customs office to determine these costs.

What is your return policy?

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. Please find more information here. Please note that Sleeper Plugs are non-returnable.

I received the wrong item.

If you received an incorrect item, please contact us at with a photo of the incorret item and your order number.

My order says "delivered," but I haven't received it.

If you haven't already, please try looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.

We have also seen packages to deliver 1-2 days after it has been marked as delivered. Kindly allow a few days to see if the package shows up. If package is still missing, please get in touch with us at

Sleeper Speaker

Does Sleeper Speaker work with memory-foam pillow?

Yes. Sleeper Speaker will work with almost all types of pillows that are made with flexible material such as cotton, feather or memory-foam.

What pillow material is recommended for better bass response?

The fluffier and less dense material will transmit more volume of sound. Bass response will greatly vary depending on the mattress, bed sheet and pillow type.

Does it turn off if there's no signal to it?

No. However, you can set up a power-off timer on the device, and/or manually power off.

I'm very interested, but would prefer to use it without any Bluetooth signal bombarding my head all night. If I just use the MicroSD card, is the Bluetooth totally off?

Yes. In MicroSD (storage) mode, there is no emitted Bluetooth signal.

What if I've got like a real fluffy pillow?

It will work fine. More dense material such as memory foam transfers less volume, in which case you can flip the speaker and have speaker side up to increase total volume.

How does MicroSD work in regards to playback? Does it just shuffle? Does it repeat? Does it always play the same order? Can you control playback beyond just volume?

It will play in file name alphabetical order. You can skip or go to previous tracks by long-pressing volume buttons. There is no shuffle and repeat function.

Sleeper Wireless

I’m having a hard time pairing my Sleeper Wireless, can you help me?

When turning on Sleeper Wireless, please do not let go of the power button even after you hear "Power On." Continue to hold and you will hear, "Battery..." continue to hold until you hear, "Ready to pair." At this point, you should be able to see ADV. Sleeper on your bluetooth setting to choose.

Sleeper Plugs

Sleeper Plugs don't seem to isolate noise very well, am I wearing them correctly?

If you haven't already, please try rotating the Sleeper Plugs so that the curve of the plugs match the curve of the ear canals to improve the seal. It may also help to pull the upper outer part of the ear outward as you insert the ear plugs to allow a deep fit.

How do I clean my Sleeper Plugs?

With tightly rung out damp towel (water only), gently wipe away ear wax or debris.

Any other questions?