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Your Sound Sleep Aid

FAQ

How can we help you?

How can we help?

FAQ

Ordering

Which product is right for me?
  • If you’re a light sleeper and need active noise cancelling, we recommend Sleeper TWS.
  • If you prefer both left and right earbuds to be physically connected, we recommend Sleeper Wireless.
  • If you’re looking for simple earbuds with the traditional headphone jack, Sleeper Loop is the one for you.
  • If you don’t need audio and just need ear plugs to isolate noise, Sleeper Plugs is what you are looking for.
I need to change/cancel my order.

We can easily make changes to your order, or update your shipping address, as long as your order hasn’t been shipped. Please contact our Customer Care team at info@sleeperbuds.com to let us know how you wish to change/cancel your order.

Shipping & Returns

Order processing time

Once order is placed, it usually takes 1 business day to leave our warehouse. Working days are currently defined as Monday to Friday (excluding US holidays).
Please note: Inclement weather conditions may delay shipments. We are not responsible for late deliveries due to weather and natural disasters.

US shipping

We offer free shipping to all US addresses via USPS Ground Advantage.

International shipping

For non-US shipping addresses, FedEx shipping option will be offered at checkout.

Do I have to pay import taxes or customs duties (International shipping address only)?

On all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country's customs office to determine these costs.

What is your return policy?

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. Please find more information here. Please note that Sleeper Plugs are non-returnable.

I received the wrong item.

If you received an incorrect item, please contact us at info@sleeperbuds.com with a photo of the incorret item and your order number.

My order says "delivered," but I haven't received it.

If you haven't already, please try looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.

We have also seen packages to deliver 1-2 days after it has been marked as delivered. Kindly allow a few days to see if the package shows up. If package is still missing, please get in touch with us at info@sleeperbuds.com.

Product Questions

I’m having a hard time pairing my Sleeper Wireless, can you help me?

When turning on Sleeper Wireless, please do not let go of the power button even after you hear "Power On." Continue to hold and you will hear, "Battery..." continue to hold until you hear, "Ready to pair." At this point, you should be able to see ADV. Sleeper on your bluetooth setting to choose.

Sleeper Plugs don't seem to isolate noise very well, am I wearing them correctly?

If you haven't already, please try rotating the Sleeper Plugs so that the curve of the plugs match the curve of the ear canals to improve the seal. It may also help to pull the upper outer part of the ear outward as you insert the ear plugs to allow a deep fit.

How do I clean my Sleeper Plugs?

With tightly rung out damp towel (water only), gently wipe away ear wax or debris.

Any other questions?